Refund Policy

Refund Policy

Since 3dgraphicscentral.com is offering non-tangible irrevocable goods we do not issue refunds once the order is finalized and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstances amy arise with regard to the character of the products we supply.
Therefore, we DO honor requests for refunds for the following reasons:

* Non-delivery of the product: if you do not receive a delivery e-mail from us or you can't download the product from our website within a week of purchase. In this case, we recommend contacting us for assistance before making a claim. Customers with claims for non-delivery must  submit a ticket to sales in writing to our support center within 7 days from the purchase date. Otherwise the product will be considered received and downloaded.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Contact Us

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Please wait for up to 24 hours for our Support Team to get back to you regarding your queries.

Requests for a refund are accepted within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms and Conditions.