High Quality Graphics and Animation on Demand

Frequently Asked Questions

Welcome to our FAQs section.

Please click on the suitable categories below to find answers to questions you might have. If you don’t find a suitable answer to your queries in our FAQs, use the Contact form send us an email. Thank you!

 Q. Are their special formats and sizes available for graphics sold on your website?

A. Yes. You will first need to navigate to our product information page to view details on the type of products we offer which includes information on file types and sizes. Similar information can also be viewed in specifications on our product pages.

Q. Are your graphics products royalty-free?

A. Yes. All our graphics can be used in most personal and commercial projects as long as their use does NOT infringe the rights of 3D Graphics Central especially regarding distribution among software developers who may need special licenses to include image/s or graphics in bundled software or software add-ons or infringe the rights of others or serve unscrupulous purposes. Please see our Terms of Use on this website or in the Zip files downloaded when you purchase from our online store. Graphics with Private Label Rights (PLR) or While Label rights can be sold, but not graphics that come with Developer Rights.

Q. Can I resell your images, graphics animations, etc.?

A. You can resell or graphics that come with Private Label Rights (PLR) in our BizMedia Monthly Club, but NOT the other graphics that come with Developer Rights. If the graphics have Developer Rights,  they cannot be resold. However, once a person purchases a graphics collection, they can be used in personal or commercial projects. The derivative works can then be sold. For example, customers who use the graphics either distributed as free samples or as purchased products on 3D Graphics Central (including images, animations, videos, etc.) to create banners or logos, web templates, etc., they can sell those banners, logos, web templates, etc., but never sell the graphics in their original form. You are only allowed to sell your creations, not the graphics files themselves, whether singly or part of a collection. The latter kind of activity is expressly prohibited and infringes the copyrights held by 3D Graphics Central!

The graphic files, including any separate or associated products distributed as free samples or offered for purchase on 3D Graphics Central and/or any partner sites are also NOT for giveaways. Customers who purchase them are free to use them in their personal or commercial projects and then the derivative works can be given away, but never the graphics themselves, unless given specific written permission by 3D Graphics Central.

Q. Do you offer refunds?

A. We do offer refunds in the case of some special bundled products or products on promotion and in cases where we are at fault. We do have a 30-day risk-free money back guarantee policy on most of our products. However, we do not offer refunds for our BizMedia membership club. The fee is non-refundable. You will just need to cancel your membership if you no longer wish to be part of the club. Please see our refund policy HERE.

Q. How can I find information on the availability of any of your products or any of your website features quickly?

A. Our website has a dedicated search function which anyone can use as a visitor or registered user of our site. Once you type in keywords of your choice, any available information on all our products and services, including website features will be displayed.

Q. How do I access free downloads?

A. To access our free downloads, you will need to enter an email address before you can access our free downloads. The files will be sent to your email address upon purchase.

Q. How do I get custom graphics including animated gifs, logos, banners, website templates, etc.?

A. The process is as follows:

  • Request a Custom Design job by using our contact form.
  • The next step will be taken by our team. We would collaborate and brainstorm on the overall objectives of the project.
  • Submit a 50% deposit
  • Our Team starts working on your project based on specifications and requirements.
  • You can monitor the status of your project from our website by using any of our communication media available such as E-mail, live chat, etc., at every stage of the design process so as to ensure that you are involved in creating a product that is satisfactory to your needs.
  • Once the custom project is complete and you are totally satisfied, you will then Pay the 50% balance on your account
    We send you the completed products via E-mail or as a downloadable file from our website.

Q. How do I purchase your products?

A. Go the page that has the categories of graphics/products you wish to purchase, then simply click on the 'Order Now', 'Add to Cart' or similar button. There you can proceed to checkout or go back to shopping until you are ready to make your purchase since the goods will be stored in your shopping cart.

How do I verify the quality of your products?

A. You can download samples of our products where available, or you can request samples from us or look at our video previews for any of our products, as we do show every detail of what we are offering to you.

You can also try the free products for yourselves in your own projects to ensure they are compatible with your programs and/or meet your personal or commercial needs. You may also view our demo videos to see our graphics in action. In terms of Animated or static templates for PowerPoint, Keynote and other programs, samples will be provided upon request.

Q. How long does it take before you respond to my E-mails?

A. We normally respond within 12-24 hours of receiving your e-mail, but in most cases, we will respond within hours.

Q. I am unsure what product to buy and have questions. How can I get quick or instant support?

A. The easiest and quickest way to get support for any of our products or services is by sending us an E-mail or by using our Live Chat.

Q. I have purchased products from your website. How do I access my downloads?

A. Once payment is made, both a confirmation Email with your purchase details and the download links to the files will be sent to the email address you used to purchase the products. Emails with download links are sent instantly upon purchase. If you sign up to be a member of the BizMedia Club, you will get an email that tells you how to access your downloads and then the download folders will be made instantly in our system, once you use your username and password to log in.

Q. I have questions regarding payment for products and/or services. Who should I contact?

A. You will need to use the appropriate contact form or our support email to contact us.

Q. In what format will my downloads be made available?

A. All free or purchased downloads on this website will be produced in zipped archive format. This means you will need to download the latest version of WinZip (a free utility) to extract the contents of all downloaded files.

Q. Is my user information safe?

A. 3D Graphics Central adopts a very strict privacy policy where all user information related to all users is held in the strictest confidence and will never be sold to third parties and will only be used to communicate directly with you in relation to your own specific user account. Please view our privacy policy HERE.

Q. What types of products do you sell?

A. 3D Graphics Central sells 3D Animated Gifs, PNGs and various Animated templates for PowerPoint, Keynote, Google Slides and other programs. We also sell other kinds of still and animated clipart, which includes objects and 3d models and 2D Backgrounds. We also offer custom graphics and templates tailored to suit your needs.

Q. What are the payment methods?

A. While purchasing the products, you can pay with major credit and debit cards and PayPal.

Q. How secure is to purchase?

A. We use FastSpring as our E-commerce provider in order to ensure that the latest encryption technology is used with your purchase. Every purchase that you make through us is protected and safe (we do not store any credit card information and the payment is performed in a secure environment, SSI compliant).

Q. Do you offer one-time payments?

A. Yes, upon purchase, we grant you licenses to download and use our content. There are no hidden costs and no recurring billings, unless stated otherwise.

Q. What are the file sizes of bundles?

A. Bundles are normally organized in .zip files. Sizes of archived volumes can go up to 300MB

Q. If I purchase graphics for presentations, can I use the graphics in an unlimited number of presentations?

A. Yes, you can use the graphics in an unlimited number of presentations.

Q. Where can I find out more information about your products?

A. You can find out more information on our products by visiting our product information pages by reading our privacy policy, terms of use and our refunds policy.



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